Straight answers to the questions homeowners ask most, before and during a flood recovery. If yours isn't here, call, WhatsApp, or email — we'll answer it directly.
As soon as possible — ideally within the first 72 hours. The decisions made in those early hours (what gets thrown away, who dries the property, which contractor is booked, what evidence is captured) often shape the entire recovery. RISE is available 24 hours a day, 365 days a year by phone or WhatsApp, and you speak to RISE directly, not a call centre.
We listen to what's happened, ask a few direct questions about your property and your insurance position, and tell you honestly whether RISE can help. There's no script and no pressure to commit to anything on that first call.
No. Many homeowners contact RISE before they've spoken to their insurer, and that's often the best time — it means you go into the claims process already understanding your rights and what to look out for.
No, and this is an important distinction. RISE is independent and works exclusively for you, the homeowner — never for the insurer, never for the contractor. We are not a regulated loss assessor and do not manage or negotiate your insurance claim on your behalf. Our role is to make sure you understand your situation and are treated fairly by everyone else involved in it.
A Case Assessment is a fixed-fee, independent review of your specific situation — £250 — covering where you stand with your insurer, whether a Section 19 investigation applies, and what your realistic options are. There's no ongoing obligation after it; some homeowners take it from there themselves, others ask RISE to continue supporting them.
Flood recovery guidance, rebuild oversight and contractor contract review, drainage and council escalation, and flood resilience property reviews. All engagements are governed by a signed consultancy agreement so you know exactly what's included before you start.
Section 19 of the Flood and Water Management Act 2010 places a legal duty on your local council, acting as the Lead Local Flood Authority, to investigate flooding in its area where it's appropriate to do so, and to publish what it finds. Most homeowners are never told this duty exists, let alone that it may apply to their flood.
This is exactly what a Case Assessment establishes. See our Section 19 Reference Manual for the background, or book a Case Assessment to get a direct answer for your property.
If your home floods and you're insured, you may be entitled to up to £10,000 of Build Back Better funding on top of your claim, intended to help you rebuild more resilient to future flooding, not just back to how things were. It's been available since April 2022, but insurers rarely raise it unprompted.
Often, yes. "Being handled" and "being handled in your best interest" aren't always the same thing. A Case Assessment is a low-cost way to get an independent second opinion before bigger decisions (contractors, settlement figures, resilience funding) are locked in.
Prioritise safety first, then documentation. Our Emergency page covers what to do in the first 72 hours step by step. If you need to talk to someone right now, call 07391 151719 or message us on WhatsApp.
No obligation. No jargon. By the end of the call you will know exactly where you stand — whether you engage RISE or not.
Available 24 hours, 365 days · No callback · RISE directly